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2026-07-31
Update on the Echo problem: Many of you can’t start Knight Manager on your Echo right now — you only get "Sorry, I’m having trouble." Important: it’s not you, not your account, and not our game. The cause is a specific Amazon device software version (13121732740) that breaks session-based skills on affected Echos — including other developers’ skills. Following our report, Amazon has confirmed the fault in their own logs and is working on it; the fix has to come from Amazon as a device update, and there’s no date yet. There’s nothing to change on your side — a factory reset does not help. Until then, the Alexa app on your phone and unaffected devices keep working. And: we’re working at full speed on making the game playable directly through the app — but this outage hit us without warning too, so it won’t be done in a few days. As soon as there’s something concrete, you’ll hear it first. Thank you for your patience and the many device reports — they’re exactly what convinced Amazon.
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