Before contacting us, we ask you to take the following steps:

1. Check your diamond history, gifts, and trading history on the website https://www.rittermanager.de to see if the missing diamonds or items may be listed there.

2. Restart the game multiple times to ensure that all start messages and possible credits are processed.

3. Open your mailbox with the command "mailbox" to make sure that the missing items are not just waiting for you to pick them up.

If you have taken these steps and still do not know where your missing diamonds or items are, you can write us an email at info@kroegoor.com. Please describe your concern in as much detail as possible and provide us with all the necessary information. We will then manually check what we can do for you.