We receive a large number of emails daily from players from different parts of the world. As a small team, it is important that we organize our work effectively to ensure that we can attend to all players fairly. This also means that we need to prioritize incoming messages. Therefore, we ask for your understanding and patience, especially when it comes to issues that only affect a single person or a small group of players. We are committed to responding to all inquiries as quickly as possible and are working hard to improve our game for all players.